Personal alarm
for the elderly

Anyone can use the YourStride personal alarm, for all sorts of different reasons. The versatility of the alarm watch extends far beyond its primary purpose, catering to individuals across diverse circumstances and needs. From individuals concerned about workplace accidents to those grappling with rare diseases, the YourStride watch offers a sense of security and reassurance to all.

Indeed, whether it's providing peace of mind during solitary hikes in remote areas or offering a lifeline to those managing chronic health conditions, the watch serves as a reliable companion for anyone seeking additional safety measures in their daily lives. Its user-friendly design ensures accessibility for all, regardless of age, occupation, or health status, making it a valuable asset for a wide spectrum of individuals seeking to safeguard their well-being.

Using the YourStride personal alarm is incredibly simple, requiring minimal setup. In fact, all you really need is a mains electricity socket to charge your device! We will, of course, provide you with the charger.

Unlike other options, our stand-alone digital personal alarm watch doesn't require a phone socket, ensuring hassle-free installation. In fact, your watch arrives fully set up and ready to use, requiring no additional setup steps.

And, that's it! Whilst we recommend providing named contacts and key safe information for enhanced support and assistance, they're not mandatory. Even without named contacts or key safes, your YourStride personal alarm is fully functional, providing you with the peace of mind and security you need.

Absolutely! The YourStride personal alarm watch is designed to seamlessly integrate with hearing aids, ensuring accessibility and convenience for individuals who depend on these devices.

Our watch's design and functionality are tailored to meet the diverse needs of our users, including those with hearing impairments. Whether you wear behind-the-ear (BTE), in-the-ear (ITE), or any other type of hearing aid, you can trust that our watch is crafted to cater to your specific requirements.

Yes, many of our customers have pacemakers.

The YourStride personal alarm uses the same technology as a mobile phone and so the same guidelines should apply. In general, this means it is fine to use the watch and the advice is to maintain at least 6 inches between it and your pacemaker. We have many customers with pacemakers that comfortably use their alarm watch every day. However, if you are unsure, we would recommend asking your GP to double check and/or following the NHS guidance for mobile phones.

Yes, the personal alarm watch is designed to withstand splashes encountered during everyday activities like washing up or being caught in the rain. However, it's important to note that while the watch can handle splashes, we advise against wearing it in the bath or shower. This recommendation is due to the presence of small openings required for the speaker and microphone, which could potentially allow water to enter the device and compromise its functionality.

Therefore, to ensure the longevity and proper functioning of your personal alarm watch, we suggest removing it before immersing yourself in water during bathing or showering activities.

The YourStride alarm watch is small and lightweight. The main body is 55mmx32mmx15mm and it weighs just 49 grams. We’ve worked hard to make the watch as small, light and comfortable as possible. We use a specialist soft silicon strap so it’s also vegan!

The YourStride personal alarm is designed to offer convenient and long-lasting performance. When it comes to charging, you'll find that it's incredibly efficient, taking approximately 2 hours to reach a full charge from 0 to 100%. This quick charging time ensures that you can get back to using your alarm swiftly without prolonged waiting periods.

On a single charge, the personal alarm can last a minimum of 2 days, providing reliable support and peace of mind throughout your daily activities. However, under lighter usage conditions, the battery can stretch even further, offering up to 5 days of uninterrupted operation on a single charge.

This impressive battery life ensures that you can confidently rely on your YourStride personal alarm for extended periods without worrying about frequent recharging. Whether you're at home, running errands, or enjoying outdoor activities, you can trust that your alarm will remain powered and ready to assist you whenever you need it most.

Rest assured, providing it has sufficient charge the personal alarm will continue to operate seamlessly during a power cut.

Our personal alarm watch is designed to function independently of mains power, ensuring uninterrupted service regardless of external circumstances. Equipped with its own internal battery, the watch maintains continuous operation, providing reassurance to users even in the absence of external power sources.

In summary, you can trust that your personal alarm will remain active and responsive, detecting falls and initiating assistance as needed, regardless of power disruptions.

Ordering the YourStride personal alarm is quick and convenient. Here's how you can do it:

• Order online: Simply click the 'Order Now' button below to initiate the online ordering process. During checkout, you'll have the chance to review your order and provide essential delivery details.

  Order now

• Order on the phone: If you prefer a more personalised approach, you can give us a call on 020 3868 5575. Our friendly customer service representatives are ready to assist you with placing your order over the phone. They'll guide you through the process, answer any questions you may have, and ensure a smooth ordering experience.

Whether you choose to order online or by phone, rest assured that our team is dedicated to providing excellent service and support throughout the ordering process.

Of course! We recognise that there are times when you may need to purchase our personal alarm service for someone else, whether it's a family member, a friend, or someone under your care. We've streamlined the process to make it easy for you. During the ordering process, simply indicate whether you're purchasing the service for yourself or for another person.

This straightforward step ensures that we gather all the necessary details to tailor our service accordingly. Whether it's configuring the monitoring profile, arranging delivery preferences, or customising additional features, we ensure to accommodate the needs and preferences of the intended recipient.

This flexibility allows you to conveniently gift our service or provide a practical solution for someone who could benefit from it. Whether you're seeking to offer peace of mind to an elderly relative, ensure safety for a loved one with specific medical needs, or extend support to a friend in need, ordering our service for someone else is just as seamless as ordering it for yourself.

Providing emergency contacts for your personal alarm is simple and convenient. Here's how you can do it:

1. Access Your Profile:

   After placing your order, you'll be able to access your (or the wearer's) profile, where you can update details and add contacts. This can be done easily through our website.

2. Add Contacts:

   Once you're in your profile, you have the option to add as many emergency contacts as you like. Whether it's family members, friends, or neighbours, having a network of support readily available is crucial for peace of mind.

3. Manage Your Contacts:

   You can manage your emergency contacts directly by logging in to your account on our website.

Alternatively, if you’d prefer to add or manage your emergency contacts over the phone, our friendly customer service team is available to help you. Simply give us a call on 020 3868 5575.

Whilst It's advisable to include 2 or 3 contacts who are nearby and have access to your home in case of an emergency, we recognise that this isn’t always possible.

In situations where suitable contacts aren't available, installing a key safe is a practical solution. A key safe securely stores your keys and can be accessed using a code, providing a safe and accessible option for emergency access.

Click here for more information on key safes.

Not directly. While we understand the importance of involving your family in emergency situations, our experience has shown that having a dedicated care team available around the clock is often the most effective solution.

Rather than directly connecting your call to your family members, we route all emergency calls to our highly trained monitoring team. This team is equipped with the expertise and resources to handle a wide range of emergency situations promptly and effectively. Their extensive experience ensures that they can assess the situation accurately and take appropriate action to provide you with the assistance you need.

By connecting your call to our monitoring team, we can ensure that help is always available, regardless of the availability of your family or friends. This approach offers greater peace of mind, knowing that trained professionals are ready to assist you 24/7, ensuring a swift and reliable response to any emergency situation.

If you're living with a long-term condition, you qualify for VAT relief, which means you'll be charged VAT at 0%. This beneficial provision extends to individuals managing various long-term conditions, such as arthritis, diabetes, high blood pressure, and many others.

When ordering your personal alarm, you'll have the opportunity to complete your details, indicating that you qualify for VAT relief due to your long-term condition. By providing this information, you can ensure that you're not charged VAT on your purchase, making the YourStride personal alarm more accessible and affordable for those managing chronic health challenges.

At YourStride, we understand the importance of ensuring that elderly individuals with long-term conditions have access to the resources they need without facing unnecessary financial burdens. By offering VAT relief, we aim to support individuals in managing their health conditions effectively while reducing the financial strain associated with purchasing essential products and services.

We accept all major credit and debit cards. This flexibility allows you to select the payment method that suits you best, ensuring a hassle-free checkout process.

After placing your order, you'll receive a confirmation email containing the details of your purchase. This email serves as confirmation of your transaction and provides you with peace of mind knowing that your order has been successfully processed.

Furthermore, you can effortlessly view your billing information and make any necessary changes to your account settings by logging into our website. Our secure online platform prioritises the protection of your payment information, employing robust security measures to safeguard your data throughout the entire transaction process.

At YourStride, we're committed to ensuring your purchasing experience is not only convenient but also secure. Order with confidence knowing that your payment details are in safe hands.

Not at all. Your monthly payment plan covers all calls, whether you choose the monthly or annual subscription option. At YourStride, there's no need to fret over minute or data charges while using the watch. Your monthly payment of £17.99 (£19.99 with fall detection) encompasses all emergency call minutes and data required to operate the watch seamlessly.

This not only makes budgeting easier for you but also eliminates the hassle of monitoring usage or anticipating unexpected charges. Our transparent pricing model ensures complete clarity regarding what you're paying for, allowing you to fully enjoy the benefits of our service without any surprises.

In summary, YourStride allows you to place unlimited emergency calls without incurring any extra costs or hidden fees.

Your watch is normally dispatched the day following your order using Royal Mail's 24-hour service. We understand the importance of timely delivery, which is why we aim to get your order on its way as quickly as possible. Plus, there are no additional charges for postage - it's on us! Our delivery process is as follows:

1. Once your order has been made, our dedicated team promptly sets up your profile on our systems to ensure seamless monitoring and support.
2. Your watch undergoes thorough testing and is fully charged, ensuring it's ready for immediate use upon arrival.
3. We carefully package your watch and send it to you via Royal Mail's Tracked 24 service, ensuring secure and trackable delivery.
4. As a token of our commitment to your satisfaction, we'll reach out with a friendly call to introduce ourselves and ensure you're all set.

We're proud to partner with Mail Out, a fellow social enterprise dedicated to providing training and employment support for adults with learning disabilities and/or autism. Through this partnership, we not only ensure the timely delivery of your watch but also contribute to creating opportunities for individuals in need. With 16 trainees and one self-funded apprentice benefiting from a paid year apprenticeship, Mail Out plays a crucial role in fostering skill development and empowerment within the community.

Both Mail Out and YourStride are supported by UnLtd, the foundation for social entrepreneurs, further underscoring our commitment to social impact and community empowerment. By choosing YourStride, you're not only investing in your safety but also making a positive difference in the lives of others.

Absolutely! When making your initial purchase, you have the option to forego fall detection and rely solely on manual activation of the SOS button for emergency assistance. If you later decide to include fall detection in your plan, you can easily do so for just an additional £2 per month.

Likewise, should you wish to remove fall detection at any point, you can adjust your plan accordingly, reducing your monthly service charge by £2. You have the flexibility to opt in or out of fall detection by accessing your account online or contacting us directly at 020 3868 5575.

We understand that circumstances and preferences may evolve over time, which is why we provide the flexibility to customise your plan to suit your changing needs. With YourStride, you have the freedom to tailor your service according to your requirements, ensuring peace of mind and optimal functionality at all times.

Absolutely! The YourStride personal alarm for the elderly provides you with the option to cancel an automatic emergency call following the detection of a fall. Here's how it works:

1. Upon detecting a fall, the YourStride fall alarm will vibrate, accompanied by an audible message alerting you to the detected fall.
2. At this point, you have the opportunity to cancel the emergency call before it is initiated. If no action is taken to cancel the call, it will proceed as expected.

We've included this cancellation feature because, clearly, not every fall requires emergency support. Furthermore, like all fall detection devices, there is a possibility of false alarms. Whilst we've conducted extensive testing to minimise such occurrences by adjusting trigger sensitivities, we understand that automatic fall detection may not be suitable for everyone.

Achieving the perfect balance in trigger sensitivity is challenging. Lower sensitivities may result in missed falls, while higher sensitivities may lead to false alarms. Consequently, some users may opt to disable automatic fall detection altogether and rely solely on the SOS button for emergency assistance.

An alarm that offers both automatic and manual options, such as YourStride's personal alarm watch, provides users with the flexibility to choose the functionality that best suits their needs.

When you activate the SOS feature on your alarm (or a fall is detected), our dedicated monitoring team immediately springs into action. Here's what happens next:

1. Location identification:

   Upon activation of the SOS, an estimate of your location is automatically sent to our monitoring team. This information helps them coordinate assistance effectively.

2. 2-way conversation:

   Through the watch, you'll have a 2-way conversation with our monitoring team to provide details about the emergency. This ensures that they have a comprehensive understanding of the situation and can respond accordingly.

3. Assessment and evaluation:

   Our trained monitoring team thoroughly assesses the situation to determine the most appropriate response. This could range from a conversation to contacting next of kin or dispatching emergency services such as an ambulance.

We prioritise efficiency, with our team available to assist within 60 seconds of help being requested on 97.5% of occasions. Our emergency monitoring team has full TSA accreditation and over three decades of experience. They are available round-the-clock to provide assistance, and are used to handling over 17,000 calls monthly with professionalism and expertise.

At YourStride, we're dedicated to ensuring your complete satisfaction and confidence in our products. Here's how we back that commitment with our guarantees:

1. Quality assurance:

   We stand behind the quality of our products with a 12-month guarantee against manufacturing defects. If your watch experiences any issues due to manufacturing defects within the first year of purchase, we'll promptly address and rectify them. Our goal is to provide you with a reliable and durable product that meets your needs.

2. Risk-free money back guarantee:

   We understand that purchasing a new product can sometimes be uncertain. That's why we offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, simply return your watch within 30 days of receipt for a full refund. We want you to feel confident in your decision and satisfied with your experience.

3. Ready to use:

   Your watch is designed to work straight out of the box. Our team in the UK takes care of setting up your watch with your details, so it's ready to use as soon as you receive it. No complicated setup processes or technical hassles - just peace of mind knowing that help is always within reach.

These guarantees reflect our commitment to providing exceptional products and service to our customers. We're here to ensure that you have a positive experience with YourStride, and these guarantees are our way of demonstrating our dedication to your satisfaction.

We believe in providing a hassle-free experience for our customers, which is why we offer straightforward cancellation and return policies for our alarm.

Whilst we're extremely confident in the quality and effectiveness of our alarm, we understand that it may not be the perfect fit for everyone. That's why we offer a 30-day money back guarantee. If, within 30 days of your purchase, you decide that the YourStride personal alarm isn't what you expected, simply return it free of charge, and we'll provide a complete refund of your order. No questions asked.

Furthermore, you still have the flexibility to cancel your subscription at any time even after the initial 30-day period. If you choose to cancel, you can return the personal alarm device without incurring any hidden charges. We believe in giving you the freedom to make decisions that best suit your needs.

Absolutely. We partner with a 24/7, UK based, alarm monitoring centre which has over 30 years of experience in handling emergency calls. They are fully TSA accredited.

The monitoring team is well-equipped to handle a wide range of emergency situations. They've encountered various scenarios and are trained to respond effectively and efficiently. Furthermore, they are accustomed to handling a high volume of calls (17,000 a month), ensuring that your request for assistance is promptly attended to, without delay.

Overall, our monitoring team is committed to your safety and well-being, providing reliable and accredited support whenever you need it. You can trust in their experience, training, and dedication to delivering exceptional service.

We’re thrilled to share that YourStride is the top-rated alarm in the UK, according to Trustpilot. Our customers consistently leave glowing reviews, highlighting the numerous ways our personal alarm service enhances their daily lives.

One of the most common praises we receive is for the sense of independence and freedom our alarm provides. Many elderly individuals have expressed how owning a YourStride alarm allows them to live their lives to the fullest, without the constant worry about what might happen if they fall or need urgent assistance. This peace of mind is invaluable, and it’s something our customers deeply appreciate.

Our commitment to exceptional customer service also stands out in the reviews. Customers frequently mention how helpful and attentive our team is, whether it’s answering questions, guiding them through the simple setup process, or providing ongoing support. Our proactive approach ensures that every user feels comfortable and confident using their alarm.

Additionally, users love the extra features we offer, such as the step counter. This not only adds to their safety but also promotes a healthy and active lifestyle. The step counter encourages our users to stay active and keep track of their physical activity, which is an added bonus that many find motivating and beneficial.

Importantly, it’s not just the wearers of the YourStride personal alarm who share positive feedback. Family members and loved ones also rate us highly, expressing their relief and gratitude for the security our personal alarm service provides. They appreciate knowing that their loved ones are protected and that help is readily available if needed. This peace of mind extends beyond the individual user, providing reassurance to families and caregivers as well.

In summary, YourStride is celebrated for bringing independence, security, and enhanced quality of life to our users. Our top-rated status on Trustpilot is a testament to the positive impact we’ve had on countless lives. Join the community of satisfied YourStride personal alarm users and experience the confidence and peace of mind that comes with our leading personal alarm service.

To get in touch with YourStride, simply give us a call on 020 3868 5575. Our friendly team is available to chat from 9am to 5:30pm, Monday to Friday.

If you prefer to email you can do so at [email protected], or by filling out the contact form at the bottom of this page. We're here to help and look forward to assisting you with any questions or concerns you might have.

A personal alarm allows you to call for help whenever you need it. A simple device with a button raises the alarm to a 24/7 monitoring team. The team will understand what is wrong and arrange help accordingly. This quick access to emergency help allows many wearers to feel more independent, and provides increased peace of mind for both the elderly wearer and their loved ones.

An alarm system is an ideal tool for many people, providing a solution for a number of difficult scenarios. You may be unsteady on your feet, worried about living alone, or against the idea of moving into a care home. An alarm designed specifically for the elderly can help in these, and many other, circumstances.

Alarms for the elderly vary from big red neck-worn emergency buttons to discreet watches. There are even specialist ones that can detect seizures for people with epilepsy.

Alarms for the elderly were first used in the early 1980’s. These were the red pull cords you see in hospitals and care homes. These days, alarms are usually found in people’s houses as a way of keeping them safe and independent at home. Unfortunately, these stop working as soon as you’re outside of the (very limited) working range, and from a design standpoint, they are a hangover from red pull cord alarms that you see in hospitals.

For over 35 years, personal alarms for the elderly have been pretty much the same, and we believe elderly people deserve better! Sadly, the existing providers of carelines, lifelines, community alarms and personal alarms have not changed their designs in years. And that's why we decided to make a better alarm, designed with the needs of the elderly in mind.

We wanted to design a personal alarm that elderly people would actually like and would help them be more active and more independent. That's why we designed an alarm that not only makes 24/7 emergency calls but also works anywhere in the UK and even tracks your steps, heart rate and blood pressure.

It's why we are the highest rated alarm service in the UK (By customers on trustpilot). It's also why we were featured in Design Week for our work.

Best of all, we know it's important to keep costs down for elderly individuals so we offer our improved alarm for the same price as a traditional pendant. Simply put, it’s our mission to offer the best alarm for the elderly at the best price, and we will never stop striving to achieve that goal.

Another part of our mission is to keep on innovating the personal alarm, finding features and additions that can improve the life of the elderly. We are always open to feedback on this front, so if you would like us to customise your alarm in any way please do get in touch.

Personal alarms offer a range of benefits that extend beyond mere emergency assistance. They provide peace of mind, independence, and serve as a viable alternative to care homes for many elderly individuals. Some of the main benefits include:

• Emergency help at any time

  The most obvious benefit of an alarm is access to emergency help at the push of a button. The type of help you will receive will depend on which alarm you opt for. Some alarms contact your family, friends, or other named contacts, whereas others (such as YourStride) have a trained and experienced, 24/7 monitoring team at hand to provide expert help.

• Peace of mind

  Personal alarms can be hugely beneficial to peace of mind; just knowing that access to emergency help is always available can have a significantly beneficial effect on a wearer’s life. This is also true for the wearer’s family, and in fact, it’s incredibly common for somebody to purchase an alarm for a loved one.

• Independence

  Along with the increased peace of mind discussed above, the majority of personal alarm wearers also feel an increase in independence. In a survey we conducted, 97% of those questioned said that they enjoyed an added sense of freedom due to the YourStride alarm watch.

• Care home alternative

  For many elderly people, the idea of moving into a care home can be distressing. A personal alarm offers a real alternative. The fact that emergency help is available 24/7 means that many elderly people can remain in their homes and still feel like they have suitable support if required.

Personal alarms play a crucial role in enhancing safety and independence for elderly individuals. From fall detection to rapid emergency response, these devices offer invaluable assistance in various ways.

• Fall detection

  Every year more than 3.4 Million people over 65 suffer a fall that can cause serious injury [Age UK]. In the event of a fall, a personal alarm can access emergency help at the push of a button. Some alarms, such as YourStride, have fall detection technology built-in. This technology will automatically raise the SOS if it detects that a fall has occurred.

• Emergency response speed

  The severity of an injury often increases based on the length of the response time. This is particularly true with falls. We have heard a number of horror stories in which people have been left on the floor waiting for help for 12 hours or more. This kind of delay should be prevented if a personal alarm is available, with help being available at all times.

• Loss of independence

  A loss in independence can trigger depression, mental health problems and also have a detrimental impact on physical health. For most of us, it is important to hold onto independence for as long as possible, and though what works best will vary by person, an alarm will often increase a wearer’s independence. Aside from that, making sure you keep active is incredibly important, and that’s why the YourStride personal alarm watch includes a step-counter, heart-rate monitor and other tools promoting activity.

For many elderly individuals, an alarm offers the peace of mind and security to continue living alone. For others, a personal alarm is a vital component in remaining active. Whatever the reason, an alarm can be incredibly important, and particularly so for those more vulnerable to falling.

As mentioned previously, there are different types of personal alarms, some that can help you exclusively at home, others that work all over the country and even alarms for specific conditions (such as epilepsy). An alarm that can work outside as well as at home can be particularly useful, especially if you’re keen to remain active and are regularly away from your home for any period of time.

In our experience, there are a few different reasons why a person may choose to get an alarm:

• If you are worried about living alone and want to remain as active and as independent as possible.
• A social worker or a GP has recommended an alarm to you.
• If you are at a higher risk of falls.
• Your family worries about you being at home alone and a personal alarm would give them peace of mind.
• You have come back from hospital and want to rebuild your strength and avoid being restricted to staying indoors.

It’s common for a person to choose to get an alarm following a bad fall, or time spent in hospital. They want to ensure that, if it happens again, they will have emergency help on hand as quickly as possible. Whilst this order of events appears logical, we would recommend investing in a personal alarm early to prevent some of the horror stories we hear about, i.e, waiting on the floor for hours in need of help. Investing in an alarm early can give you and you and your family peace of mind from the start.

If you’re unsure whether or not you should get an alarm, then further guidance is available. You can speak to your local council or GP to get advice. Alternatively, you could request an assessment from an occupational therapist. They may have other suggestions in addition to a personal alarm that could help you stay independent at home.

There are two predominant types of personal alarms for the elderly. These are go-anywhere alarms, such as YourStride, and the traditional fixed alarm types. There are benefits and downsides to each style which we go into in detail about below.

Go Anywhere Alarms

As the name implies, these alarms allow you to get help wherever you are. As a result, they often lead to increased independence and a more active lifestyle. They use mobile networks to connect emergency calls to a professional 24/7 monitoring team or to family members. You can converse through the alarm so that the situation is understood as quickly as possible, leading to a quicker response time.

The majority of these alarms will also use GPS to identify the wearer’s location. If you are purchasing for somebody with dementia, or who regularly gets lost for whatever reason, you may want 24/7 GPS tracking. If you are more interested in protecting your privacy, you may instead prefer to choose a device which only sends your location information when the alarm has been raised.

Lastly, when it comes to a Go Anywhere personal alarm you will need to know whether they are stand alone, like the YourStride watch, or whether they need to be used in connection with a mobile phone.

Fixed Alarms

These are the more traditional types of alarms. They use two paired devices to make emergency calls. There is a red button pendant, usually worn around the neck or on an elastic around the wrist, that when activated sends an emergency signal to a box plugged into your landline.

The box has a speaker and microphone built-in, and will call a monitoring centre or chosen family members. If you are close to the box you will be able to speak to them and describe the emergency situation. The real downside with a device that is connected to your landline is that the button has a limited range. This means that you will not be able to get help if you are out and about or at the bottom of your garden.

The set-up work required before getting an alarm for the elderly is highly dependent on which alarm you choose. A fixed alarm will require some type of connection to a landline, whereas a go-anywhere alarm (like YourStride) typically works straight out of the box.

Another thing you will want to consider prior to getting a personal alarm is who to name as an emergency contact. These are often friends, family members or someone else who lives locally. If you don’t have an emergency contact, we would advise installing a key safe which will allow access to your keys when the correct code is inputted.

The UK is transitioning from traditional copper phone lines to a digital network, a shift that promises numerous benefits but also presents some challenges, especially for those using personal alarms.

If your personal alarm relies on a phone line, you might face compatibility issues with the new digital network. These alarms may not function during power cuts, and other essential devices, such as security, smoke, and fire alarms, will also be affected by this change.

Fortunately, digital-ready alternatives are available to ensure uninterrupted protection. For instance, YourStride is a digital alarm and so is designed to work seamlessly with the new network. Further information on the digital switchover is available below:

Why is the UK's telephone network changing?

The current Public Switched Telephone Network (PSTN) is outdated, with increasing connection failures and a lack of replacement parts. To address these issues, the UK is shifting to Voice Over Internet Protocol (VoIP), which offers clearer signals, greater reliability, and enhanced functionality.

When is the switchover happening?

The transition to VoIP is already underway, with completion expected by December 2025. If you’re still using an analogue phone line, expect your provider to contact you about switching soon.

How to prepare for the digital switchover

To continue using your landline after the switch, you need a broadband connection and a digital personal alarm. The main difference will be that your phone connects to a broadband router instead of a wall socket.

Will your personal alarm work after the switchover?

If you already have a personal alarm that depends on a phone line, it may not work on the digital system. Check with your provider to see if adjustments are needed. VoIP systems rely on mains power, so during a power outage, your alarm might not function unless you have a backup power solution.

Options to Consider:

• Battery backup: Some providers offer battery backups that can keep your alarm running for about an hour during a power cut.
• Exclusion from the digital switch: You can request to continue using your analogue phone line, but this is only a temporary solution as the infrastructure will not be maintained post-2025.
• Choose or switch to a digital personal alarm: The most reliable option is to upgrade to a digital alarm for the elderly, like the one offered by YourStride, ensuring continued protection after the switchover.

Finding personal alarms in high street stores is challenging due to the infrastructure required for effective emergency monitoring. Most personal alarm services involve 24/7 monitoring, needing detailed user information and some degree of set-up, which high street stores typically don't provide. Companies specialising in personal alarms offer these services, which include ongoing maintenance and support.

For more information, please click here.

In today's digitally-driven world, personal alarms linked to mobile phones have gained traction as a means to offer emergency assistance for the elderly in the UK. While these devices promise immediate connectivity and access to help, it's crucial to assess their effectiveness and potential drawbacks.

These alarms are designed to connect directly to a designated mobile phone, typically that of a family member, in case of an emergency. While this setup seems convenient, it comes with several considerations worth pondering:

• Weight of responsibility:

  A significant concern with these alarms is the burden they place on the designated contact person. This individual must be available round-the-clock to respond to emergency calls, potentially impacting their own well-being and daily routines.

• Limitations of a single contact:

  Relying on a single contact person poses risks, as they may not always be reachable or available when emergencies arise. This dependency on one person's availability could lead to delays in receiving assistance, jeopardising the elderly individual's safety.

• Accessibility of mobile phones:

  Additionally, the effectiveness of these alarms hinges on the availability and accessibility of the contact person's mobile phone. Factors like battery life or forgetfulness may hinder the timely response to emergency calls, raising concerns about the system's reliability.

• Lack of professional training:

  Lastly, relying solely on a family member or friend as the emergency contact may lack the expertise needed to handle medical crises effectively. Without professional training, there's a risk of miscommunication or delays in conveying vital information, potentially compromising the efficiency of emergency responses.

Given these challenges, it's clear that personal alarms linked to mobile phones may not offer the type of comprehensive service needed for the safety and well-being of the elderly. For more information, please click here.

No, unfortunately. While these phones offer some security, they don't provide the same level of safety as dedicated, professionally monitored personal alarms. As mentioned previously, these devices have certain limitations that are difficult to overcome, including:

• Undue Pressure on Family:

  Depending on family members for emergency support can place significant emotional stress on them, causing constant worry about their loved one's safety.

• No Guarantee of Answering:

  Family members may not always be available to answer an emergency call due to work, travel, or other commitments. Phones might be on silent or in areas with poor reception, leading to potential delays in response.

If, however, you are interested in a mobile phone that includes safety features, you can read our guide to the best mobile phones for the elderly here.

Yes. In fact, most YourStride personal alarm users pay no VAT on their order. This is because alarm systems in the UK can have their VAT reduced to 0%. There are a number of ways to qualify, though the most often applied criteria for personal alarm VAT exemption is a long term condition. These long-term conditions can be as common as high blood pressure, asthma, or arthritis.

As well as a qualifying criteria for the wearer, the alarm provider must also ensure that their product is eligible for VAT exemption. To qualify for this reduction in cost there are three rules an alarm system must meet:

1. The alarm must be for personal or domestic use, rather than use by a business. (Some charities are also eligible)
2. The alarm must have been designed to be capable of operation by a disabled person
3. The system must alert a specified person or a control centre. This control centre must hold information on the person using the alarm so they can help in an emergency.

As the YourStride personal alarm watch meets all the requirements, the majority of our customers get the watch with a reduction in VAT to £0.

As mentioned previously, there are some criteria that you need to meet to be eligible for VAT relief. We’ll go into a little more detail on this criteria below, and by the end of it you should have a good idea as to whether or not you are eligible.

If any of the following three points are met, then you can order an alarm whilst paying no VAT:

• You have a physical or mental impairment that affects your ability to carry out everyday activities.
• You have a chronic or long term sickness.
• You are terminally ill.

The majority of those ordering an alarm qualify for VAT exemption as they will have one or more long term conditions. As previously noted, this could be a very common condition (arthritis, high blood pressure, etc), and you are eligible even if you currently manage this condition with medication.

Some of the long term conditions that will qualify you for VAT exemption when purchasing an alarm for the elderly are listed below. Please note that this is by no means an exhaustive list, and if your condition does not appear below you may still qualify.

• Amputee
• Angina
• Ankylosing Spondylitis
• Arthritis
• Asthma
• Ataxia
• Blindness
• Cancer
• Cardiovascular Disease
• Cerebral Palsy
• Cerebral Vasculitis
• Chronic Bronchitis
• COPD
• Cystic Fibrosis
• Deafness
• Deep Vein Thrombosis
• Degenerative Spine
• Dementia
• Diabetes
• Emphysema
• Epilepsy
• Fibromyalgia
• Glaucoma
• Heart Disease
• Hypertension
• Kidney Disease
• Lymphedema
• Motor Neurone Disease
• MS
• Multiple Sclerosis
• Osteoporosis
• Paget's Disease of the Bone
• Parkinson's Disease
• Stroke

You do not need to be a blue badge holder or be registered disabled.

As you go through the order process for a YourStride personal alarm watch, we guide you step by step through VAT exemption making it incredibly simple. More information about VAT exemption and relief is available from HMRC. We are also happy to talk through the requirements with you and help you decide whether you are eligible. Just send us a message or give us a call - we’ll be happy to help.

A personal alarm presents a potential alternative to moving into a care home for some elderly individuals. While care homes offer round-the-clock support and assistance, personal alarms aim to provide immediate help in case of emergencies while allowing elderly individuals to remain in their own homes.

For many elderly individuals, the idea of leaving their cherished homes for a care facility can evoke feelings of apprehension and loss. Maintaining independence and familiarity is paramount to their well-being, which is why exploring alternatives to care homes is crucial.

Home represents more than just a physical space; it embodies comfort, independence, and cherished memories. Preserving these aspects is vital for the elderly, as it fosters a sense of normalcy and control. While transitioning to a care home may seem inevitable for some, exploring alternative options can help uphold these values.

Personal alarms linked to mobile phones or devices like the YourStride alarm watch offer 24/7 emergency support and features such as automatic fall detection. This technology aims to enhance safety and peace of mind for both elderly individuals and their families, potentially delaying or negating the need for a care home.

Furthermore, alternatives like home care, live-in support, and sheltered housing also aim to provide support while allowing elderly individuals to maintain their independence. These options offer varying levels of assistance tailored to individual needs, fostering a sense of familiarity and control.

Ultimately, whether a personal alarm is a viable alternative to a care home depends on the specific needs and preferences of the elderly individual. While personal alarms offer immediate assistance and independence, care homes provide comprehensive support and communal living. It's essential to consider factors such as the level of assistance required, comfort with technology, and desire for social interaction when evaluating the suitability of a personal alarm as an alternative to a care home.

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The award winning YourStride watch is the UK’s best personal alarm for the elderly according to reviews. It’s currently the UK’s top rated alarm for the elderly on Trustpilot, providing unlimited, 24/7 emergency help and fall detection at the best value for money.

Unlike most personal alarms for the elderly, the YourStride watch works anywhere in the UK. You can use it in your home, your garden, anywhere. This is because whilst many traditional alarms require some kind of connection, the YourStride alarm watch does not. And with no need to connect it to a box, wifi or smartphone, the working range is unlimited within the UK. It’s freedom and peace of mind without compromise. For more reasons why you should consider the YourStride alarm watch, keep reading.

Works Anywhere In The UK

Whilst many alarms for the elderly limit their support to your home or garden, YourStride works anywhere in the UK. No matter where you’re located, your watch will connect to the strongest network in the area, ensuring maximum coverage. Best of all, this is done completely in the background, and you won’t even realise that the watch has switched to a stronger network.

Hassle and Stress Free

Your watch is fully tested by our team and charged before despatch. It arrives in the post, set up with your details and ready to use. Easy.

It Just Works

Whilst many personal alarms are linked to mobile phones, YourStride is completely standalone - no smartphone, Wi-Fi or landline required. Just strap up and go.

More Than Just A Personal Alarm for the elderly

The YourStride alarm watch features a heart rate monitor, blood pressure monitor, and a daily step counter. It can, of course, also tell you the time! It’s discreet, lightweight and designed to be as comfortable as possible.