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Troubleshooting guide: quick and simple solutions to our most common questions.
Please follow these steps:
If the watch screen is still blank, please try charging using a different socket.
Normally your watch updates automatically overnight. Alternatively, you can get it to update faster by restarting it.
Please follow these steps to restart your watch:
Here's a quick video explaining how to change watch straps yourself. However, if you're not sure about any of the steps involved, we would recommend having them changed by a jeweller.
Please follow these steps:
If you are unsure or have any questions, please contact us using the form below or call us on 020 3868 5575.
If you are concerned that a payment hasn’t gone through, don’t worry, we won’t change or stop your service before speaking to you. Please contact us using the form below to let us know. We will get back in touch with you as soon as possible. Until then, your service will run as usual.
Please follow these steps:
Please note it might take 15-30 minutes to show the battery charging image on the watch screen.
To update your records (e.g. change your address or emergency contacts), log in and update your profile at any time. You can access your profile using the 'Log In' or 'Go To Account' button at the top right of this page.
We will then check and update your records accordingly.
For any other queries. Please try restarting your watch following these steps:
If you have tried the above and are still experiencing any problems, please complete the form below including as much detail as you can. We will get back to you as soon as possible.