Emergency Contact Info - YourStride, 24/7 Emergency help for the Elderly

Guide for emergency contacts

Learn more about YourStride and your role as an emergency contact.
Below you will find information on:

YourStride

The YourStride watch is a discreet, lightweight smartwatch.

It connects the wearer to our experienced 24/7 telecare team at the push of a button, anywhere in the UK. They speak to our team directly through the watch. Our team arranges help.

The YourStride watch is a discreet, lightweight smartwatch.

It connects the wearer to our experienced 24/7 telecare team at the push of a button, anywhere in the UK. They speak to our team directly through the watch. Our team arranges help.

How the YourStride service works

You deserve the best. That’s why we partner with an experienced, UK based, 24/7 personal alarm monitoring centre. They have over 30 years experience in monitoring personal alarms and handle over 17,000 calls a month with full TSA accreditation.

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1

The wearer raises the alarm

By holding the button down for 3 seconds.

2

They speak to our friendly alarm monitoring team

They can have a 2-way conversation directly through the watch.

3

Get help

We will send the right help to the wearer's location, whether that's a named contact or the emergency services.

4

Contacts informed

Our team may contact you to keep you in the loop or for you to visit.

Our 24/7 Monitoring Centre

We partner with an experienced, UK based, 24/7 monitoring centre. Our team are trained to the highest possible standard in triaging emergency situations. Our centre brings 30 years experience in monitoring alarms handling over 17,000 calls a month.

We handle emergency calls from watches 24/7, 365 days a year.

What to expect as an emergency contact

When someone raises the alarm we speak to them to understand what has happened and how best to help. In a serious emergency we will escalate immediately to the appropriate emergency service and then let named contacts know.

When it is not appropriate to call 999, we call the contacts that the wearer has added to their account. We will call in the requested order until we get through to someone.

If you are a named contact you will have been given a number to add to your address book so that you know that it is us calling in an emergency. Please do not give out this number or call us on it. It is solely for emergencies. When we call, you may need to pop round, help with accessing the home or organise other assistance.

Activate SOS - what happens

What to expect as an emergency contact

When someone raises the alarm we speak to them to understand what has happened and how best to help. In a serious emergency we will escalate immediately to the appropriate emergency service and then let named contacts know.

When it is not appropriate to call 999, we call the contacts that the wearer has added to their account. We will call in the requested order until we get through to someone.

If you are a named contact you will have been given a number to add to your address book so that you know that it is us calling in an emergency. Please do not give out this number or call us on it. It is solely for emergencies. When we call, you may need to pop round, help with accessing the home or organise other assistance.

We are the UK's highest rated alarm service!

What customers like you are saying about YourStride

Claim your friends and family discount

As an emergency contact you are entitled to £20.00 off any watch bought by yourself, a friend or relative. Simply fill out the form below for more details.

We'll never send you spam or share your email with anyone else. We'll just send you details of your discount.