Other ways you can support the wearer

We recommend the wearer places regular test calls through to the team. As a named contact, it's worth checking they've done this and encouraging them to keep it up - it builds the muscle memory that helps in a real emergency.

Manual activation is the primary way to raise the alarm, and the safest. If fall detection is switched on, please note no fall detection system can catch every fall - if wrist movement doesn't meet the alert criteria, the watch won't trigger automatically, and a long push of the button will still be needed.

We also offer a variety of automatic notifications that can be switched on, for example alerting that the watch has not been charged up recently or if there is no steps activity at a certain time of day. The account holder is able to add you to these notifications if you both would like to.

Please don't treat the watch as a guarantee you'll be contacted if something's wrong: if you can't reach the wearer as you normally would, or have any doubt, check on them directly rather than waiting for our call.

If memory, dexterity or mobility changes make you think the watch is no longer suitable for the wearer or they are no longer able to make test calls reliably, discuss it with them or the account holder, or contact us on 020 3868 5575 or [email protected] and we'll help support you.